FAQs
What is ENTERTAINER soleil?
An ENTERTAINER soleil membership provides access, benefits, and discounts to a comprehensive range of social, recreation, fitness, and beach clubs throughout the UAE.
What is the maximum age limit for a child to be considered as such on the ENTERTAINER soleil Membership?
A "child" is defined as a person between 5 and 15 years old, while someone between 16 and 20 years old is considered a "junior".
Can additional children be added to the ENTERTAINER Soleil Membership?
You can include additional children in both the 90-day and 12-month memberships by paying an extra fee for their membership during the purchase process. Alternatively, you may contact our customer service at [email protected] to add them later.
What is the total number of individuals, including adults and children, that can be part of a Family membership?
2 Adults & 2 Children up to 15yrs old
Is the ENTERTAINER and the ENTERTAINER Soleil the same product?
The ENTERTAINER and the ENTERTAINER Soleil are related but separate products. The ENTERTAINER offers a range of discounts and deals for dining, entertainment, travel, and other activities in various cities around the world. On the other hand, the ENTERTAINER Soleil is a lifestyle membership product offered by ENTERTAINER that provides access to premium hotels, resorts, and gyms in the UAE. While the two products are related, they have different offerings and benefits.
Will the adult members of our ENTERTAINER soleil Membership have access to our ENTERTAINER Offers?
No, they won’t unless they purchased an ENTERTAINER product themselves.
Will the adult members of ENTERTAINER soleil Membership have access to ENTERTAINER Offers?
No, they won’t unless they purchased an ENTERTAINER product themselves.
Can I purchase ENTERTAINER soleil on its own?
Absolutely! Whether you’re an Entertainer member or not, you can purchase ENTERTAINER soleil on its own.
Can I use Tabby for ENTERTAINER soleil purchase?
Yes, you can; this will mean you can pay in 3 or 4 easy interest-free instalments over the initial six months.
How do I use the different ENTERTAINER soleil offers?
If you are an ENTERTAINER soleil member, you can enjoy exclusive discount offers (soleil Offers) at participating venues.
To redeem a soleil Offer, all you need to do is show your soleil membership card to the waiter or the staff at the venue.
To find all available soleil Offers, simply log in to the Member Portal and go to the "All Offers" tab.
What is the difference between Entertainer Soleil Single and Family Membership?
A Single Membership provides access to ENTERTAINER Soleil venues and exclusive offers for one adult, while a Family Membership allows two adults and two children (aged 5-15 years) to access ENTERTAINER Soleil venues and exclusive offers.
Both Single and Family memberships are available with a validity period of 30 days, 90 days or 12 months.
Can I add additional members to my Membership?
Certainly! When you purchase your ENTERTAINER soleil Membership, you'll have the option to add users based on their age and the type of Membership you've chosen.
What are the different kinds of additional memberships that can be added?
With a 90-day or 12-month membership, additional children under 15 years old or juniors between the ages of 16 and 20 can be added for the full duration of the original membership.
Exclusively for a 12-month membership, you can add visiting members such as a single person, a couple, or a family with 2 adults and 2 children up to 15 years old, for a period of 30 days by paying an additional fee.
How do I know where to check in?
ENTERTAINER soleil members must check in at the designated area in each club. This area is typically located at the main desk, towel desk, or members’ check-in. You can find instructions on the Member Portal or in the detailed guide provided by ENTERTAINER Soleil.
Please note that you must check in at the club upon arrival. Access to the premises will only be granted after the team confirms the validity of your membership and slot availability.
Can I share my membership with my friend(s) or other family members?
No. The Membership is non-transferable. Each ENTERTAINER soleil membership card includes a photograph of the membership holder, and all clubs reserve the right to cross-check the Emirates ID in case of an image mismatch. If the ID does not match the Membership details, clubs reserve the right to refuse entry.
What types of ENTERTAINER memberships are available?
At ENTERTAINER soleil, we have a range of products available to cater to your preferences. The product you choose will determine the length of your Membership and the offers you'll have access to.
We offer the following options:
Single Membership | 12 months of unlimited access
Family Membership | 12 months of unlimited access
Single Trial Membership | 30 days
Family Trial Membership | 30 days
Single Trial Membership | 90 days
Family Trial Membership | 90 days
Is there a fee for nanny access?
Nanny entry will be counted as a single adult entry and must be paid for with a guest fee.
How long is an Entertainer soleil membership valid for?
All memberships are valid from the date of purchase for either 30, 90 or 365 days. The membership can not be paused, cancelled or transferred.
How will the adult members access their Membership?
They will receive an email with a link to create their member access and download the membership card. Each adult member has a unique membership card and portal access.
